Victor gonzalez

44 E. 11^th Street  |  Clifton, NJ 07011  | Home 973-928-1199  | Cellular 973-216-1292  | vicjr328@gmail.com

Summery of experience & skillsets

A bilingual communications specialist with sixteen years of experience.  Worked as a Telecommunications Audit Specialist and Network Provisioner.  Skill set is geared toward project management and analysis.  Extremely good communicator with proven capacity to work with all levels of staff and management.  Ability to build, grow and maintain business relationships to increase efficiency, productivity and results.

Employment History

Technology Analyst – Tullett Prebon

09/2014 — Present

[Jersey City, NJ]

Responsibilities include:

-           Coordinate in-house MAC work with in-house staff and outside vendors.  This can include PC install/moves, voice and data line changes, desk moves and rearrangements.

-           Provisioning/implementation coordination for Dial tones (PBX and POTS), private voice & data lines locally, domestically and internationally.  Includes coordination with vendors, customers, and in-house staff.

-           Maintain accurate billing and department allocation information within our databases.

-           Provide users with timely status regarding progress of orders and projects.

-           Maintain accurate circuit record and equipment information on all orders.

-           Manage relocation of voice/data circuits for customer relocations, including coordinating and documenting in-house installation and testing.

-           Coordinate customer site installations for Data Distribution to our customers.  

-           Maintain accurate circuit & equipment inventory for all sites, and provide site information reports to technology management.

-           Assist in the maintenance of our inventory of in-house infrastructure such as T-1 hub capacity. 

-           Work with Documentation & Engineering personnel to maintain accurate personnel, equipment, and floor plan information on in-house databases

Team Lead Audit/Billing Analyst - Tangoe, Inc.

08/2009 — 09/2014

[Parsippany, NJ]

Responsibilities include:

-           Gather relevant audit information: vendor invoices, customer service records, client/vendor contracts and circuit inventory.

-           Review and identification of erroneous charges and cost saving optimizations on vendor telecom invoices.

-           Search and download of applicable vendor contracts or tariffs associated with the vendor billed rate elements.

-           Document potential claims for refund or cost saving optimizations to present to client.

-           Follow up with vendors to secure refund/credit/pricing amounts on identified errors and putting together optimizations for clients.

-           Update and insure accuracy of client vendor audits, pricing, claim activity and vendor contract information.

-           Coordinate and direct varies client and management conference calls and meetings.

-           Responsible for execution of monthly billing process – such as invoice processing and open billing disputes.

-           Produce weekly/monthly reports for clients and internal management.

Sr. Domestic & Int’l Network Provisioner – IDT Telecom

12/2003 — 06/2009

[Newark, NJ]

Responsibilities include:

-           Order, track and update all circuits for a timely and accurate install or disconnect.

-           Plan, coordinate and schedule hotcuts, regrooms and consolidations for circuits within North & South America.

-           Coordinate circuit orders and circuit turn-ups in Spanish speaking South American countries.

-           Track orders, research and resolve order transactions, pricing disputes and provision pre/post installation issues.

-           Responsible for various cost containment and risk aversion processes including fraud management, billing and order entry data integrity.

-           Support Sales with circuit pricing estimates, network designs, circuit implementations and timeframe forecasts.

-           Work with various departments such as Sales, Circuit Engineering, Operations and Network Design for optimal network efficiencies.

-           Responsible for monthly reports pertaining to usage trending of telecom services, analyzing customer invoices and ensuring correct billing of products and services.

Provisioning Telecom Analyst - Dow Jones & Co - Consultant

08/2003 — 12/2003

[South Brunswick, NJ]

Responsibilities include:

-           Managed all circuit inventory and MACD orders to increase or reduce the capacity of a designed network.

-           Interact with LEC and LD vendors in the ongoing tracking, research and review of CSR’s for accurate billing.

-           Provide status updates for management via system reports and LEC coordinators.

Telecom Analyst - NorVergence, Inc. - Consultant

06/2003 — 08/2003

Newark, NJ]

Responsibilities include:

-           Provision and manage the company's PBX, voice mail and circuit capacity needs.

-           Manage and coordinate all MAC activities.

-           Maintain all PBX and telecom documentation and seating/floor plans and manage facility requirements.

Senior Telecom Analyst II – Tangoe formerly Teldata Control, Inc

11/1998 — 06/2003

[East Rutherford, NJ]

Responsibilities include:

-           Assisted in auditing multi-vendor contract negotiation and customer invoices

-           Supported in providing in-depth audit of telecommunication expenses to recover refunds for erroneous charges billed

-           Supported Translation and Sales department in the ongoing review of LCR for network cost efficiency.

-           Visited service addresses to perform telecom physical inventory

-           Supported Sales with pricing estimates, network design, implementation and timeframes forecasts.

-           Assisted preparing and presenting client presentations of before and after pictures of implementations

Education & training

-           Present - Passaic County Community College (47+ credits)

-           2005 - DeVry College of Technology (10 Credits)

-           1997 - Dover Business Computer Learning Center - Certification in Microcomputer Information Systems.

-           Certificate VoIP Essential, Beginners 2007

-           Certificate Essentials of Project Management 2007

-           Certificate in Introduction to VOIP Networks – Global Knowledge 2007

-           Certificate in Implementing VOIP Networks - Global Knowledge 2007

-           Telecommunications Principles for Project Managers 2001

-           Fundamentals of Successful Project Management 2000

-           Basic and Advance Telecom Management Training 2000

-           Leadership Training and Giving Constructive Feedback Course 2000

QUalifications

SkillS-

-           16+ Years of Telecom Experience – Ranging from Sales Support, Project Management, Circuit Provisioning, Network and Circuit Engineering.

-           Proven ability to work effectively with customers (both internal and external), carriers and vendors.

-           Problem solving skills, resourceful and effective in making decisions.

-           Ability to multitask and meet deadlines efficiently within a fast paced environment.

-           Strong oral communication and interpersonal skills – (Fluent in Spainish)

-           Detail 0riented with excellent time management and organizational skills.

-           Motivated and extremely positive to maintain a comfortable and healthy work environment.

Equipment-

-           Familiar with NORTEL GSP/DMS 250 and 300, Sonus, Telrad, Siemans DCO, Titan 5500, TDAX T101, and IPC Tradenet MX.

SOFTWARE-

-           MS Suites - (proficient in EXCEL e.g. Pivot tables, VLookup, IF statements), MS Project,  various accounting software (People Soft, SAP), Sprint Foneview, AT&T Business Direct, Granite (Xing Client), Tarifnet and Tanet (UK Fibernet).